About Us

Mega Care Solutions: The Company That Cares–Really!

The Story of Toby Franco & Mega Care Solutions

I grew up in Odessa, Texas, in a busy home with three brothers and one sister. As the middle child, I learned early how to share, how to speak up, and how to pull my weight. My father was a contractor and house painter, and when I turned 13, my summers were no longer about sleeping in—they were about work. I joined my dad and my older brother Noe on painting jobs, learning how to use my hands, how to pay attention to detail, and how to leave a job site better than we found it.

I attended Odessa High School (Go Bronchos!). During my junior year, I enrolled in the VICA trades program, which allowed me to spend half the day in the classroom and half the day learning a trade. My first choice was the electrical program, but it was already full. They told me there was an opening in the HVAC class and that it included some electrical work, so I decided to give it a shot. That decision — which felt like a compromise at the time — set the course for the rest of my life.

My HVAC teacher, Bill Whitlock, became one of the most influential people in my life. He saw potential in me, trusted me, and expected me to live up to that trust. He used to say:

“I will put my neck on the chopping block for you, but you will be the one to chop it off.”

I understood what he meant: he was willing to vouch for me, but it was my responsibility not to let him down. That idea of honoring the trust others place in you has guided me ever since.

Around that same season of life, another blessing came my way. At the end of my senior year, I met a young woman from my high school named Frances, who happened to be a friend of my sister. We started talking, then dating, and before long it was clear she was the one. We married in September 1984, and in 1985 we welcomed our first child. In time, our family grew to include three sons: Joshua, Zachary, and Tomas. My family has been my foundation—supporting me through long days, business decisions, and the ups and downs of building something lasting.

During my senior year, through one of my dad’s painting customers, I was introduced to an HVAC company owner who needed a helper. Because of my half-day school schedule, I was able to work the other half of the day, and I was hired by S&P Air Conditioning & Heating Co. That “summer job” turned into a 21-year journey with the same company.

Over those two decades, I worked my way up, learning every part of the HVAC business. I studied, trained, and eventually earned my master electrician license, taking care of all the electrical work for S&P. I made an agreement with the owner: if I handled every electrical need for the company, I could also take on electrical side jobs. He agreed, and from that, Mega Electric Co. was born as my side business.

As the years passed, I moved into a management role at S&P, overseeing operations and leading the team. In 2004, the owner decided it was time to retire. With the help and encouragement of a friend, I was able to purchase the business. On May 1, 2004, I became the owner and took on the responsibility of running the company.

I renamed it Mega Air Conditioning, Heating & Electrical. The word “Mega” comes from the Greek word megas, meaning large, big, or great. For me, it was also a reflection of my faith in my Lord Jesus Christ. When I think of “great,” I think of Matthew 20:26–28, where Jesus teaches that real greatness is found in serving others, not in being served.

That scripture became the heart of our mission. Our goal was not just to repair or replace equipment, but to serve people—to show up with honesty, integrity, and genuine care.

In October 2020, I joined Service Nation Alliance, a best-practice group for contractors, to continue growing as a leader and business owner. Through that journey and through many years of serving customers, team members, and neighbors, a simple truth became clear to me:

We are on this earth for the benefit of others.

I’ve seen firsthand that life becomes richer and more meaningful when you live to care for others. And, in ways you can’t always predict, that care comes back to you many times over.

About a year later, that belief led us to update our name to better reflect who we truly are. We rebranded as Mega Care Solutions Air Conditioning & Heating Services.

Today, our company is built around three pillars of care:

Caring for our team members – We believe that if we take good care of our people, they will take good care of our customers.

Caring for our customers – We treat every home and every service call with respect, honesty, and the mindset of a servant.

Caring for our community – Odessa and the surrounding areas are home, and we are committed to being a positive, trustworthy presence here.

Our tagline expresses what we strive for every day:

“No one cares more.”

And my personal guiding belief — the one that sums up my journey as a husband, father, and business owner — is this:

“We are born for the benefit of others.”

That is the “why” behind Mega Care Solutions and everything we do.

Company Background

Mega Care Solutions was established in 1970 as S & P Air Conditioning in Odessa, Texas. Toby Franco began working for the company in April 1983 as a helper. He worked hard, moving up in the company, and in November 1992, he was promoted to a supervisor position.

In January 2004, Toby was presented with the opportunity to buy the company and officially became the owner in May of that same year. He incorporated the company in May 2005 and became president of Mega. Toby was born and raised in Odessa, Texas, and has been in the HVAC industry for more than 40 years, so you can be sure he knows this business.