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Legal

SMS Terms of Service

The Short Version

Plain-language summary — the full SMS terms below are what legally govern.

  • When you check the SMS opt-in box (or reply YES to a confirmation text), you consent to receive texts from Mega Care Solutions.
  • You’ll get appointment confirmations, on-the-way alerts, and service reminders — plus promotional offers only if you separately opt in.
  • Typical volume: fewer than 10 messages per month. Message and data rates may apply.
  • Reply STOP to any Mega Care text to opt out at any time. Reply HELP for help.
  • We never sell or share your mobile number, opt-in status, or SMS consent record with third parties for their own marketing.

Last Updated: July 15, 2026

These SMS Terms of Service (the “SMS Terms”) explain the text-messaging program (the “Program”) operated by Mega Care Solutions (“Mega Care Solutions,” “we,” “us,” or “our”), a Texas business operated from 1500 N Texas Ave, Odessa, TX 79761. The Program is delivered through a registered A2P 10DLC campaign so major U.S. carriers can reliably deliver Mega Care messages to your phone. These SMS Terms are in addition to our Terms & Conditions and Privacy Policy; when there is a conflict on SMS-specific issues, these SMS Terms govern.

1. Program Description

The Program allows you to receive text messages from Mega Care Solutions related to the HVAC, heating, cooling, and indoor-air-quality services you have requested from us, and — only if you separately opt in — occasional promotional messages about our Mega Care Club and seasonal offers. The Program is operated on our behalf by our SMS platform provider, currently Chiirp.

2. How You Opt In (Express Written Consent)

You provide your express written consent to receive Program messages when you take one of the following actions:

  • Check the SMS opt-in box on a form on our website (e.g., our Contact or Book Online pages) alongside submitting your mobile number;
  • Text a keyword such as JOIN or START to our published business line;
  • Reply YES to a double-opt-in confirmation text that we send after you submit your number; or
  • Verbally opt in during a phone call with our team, in which case the call is documented in our service records.

Consent to receive marketing texts is not a condition of any purchase, service call, quote, or Mega Care Club enrollment. You must be at least 18 years old and the account holder or an authorized user of the mobile number you provide.

3. Types of Messages You May Receive

  • Transactional / service messages (default): appointment confirmations, on-the-way alerts, technician ETA updates, quote-follow-up questions, invoice reminders, satisfaction follow-ups, and safety recall notifications.
  • Promotional messages (separate opt-in): seasonal tune-up specials, Mega Care Club member-only offers, financing promotions, and community/event updates.

4. Message Frequency

Frequency varies based on your interactions with us. Most customers receive fewer than 10 messages per month. Around a scheduled appointment or an active repair you may briefly see more (e.g., a confirmation plus an on-the-way alert).

5. Cost — Message & Data Rates

Message and data rates may apply, depending on your mobile carrier and plan. Mega Care Solutions does not charge you a fee for participating in the Program. Consult your carrier for specifics.

6. Opting Out — Reply STOP

You can cancel the Program at any time by replying STOP, END, QUIT, CANCEL, UNSUBSCRIBE, or REVOKE to any message from us. After you send that message, we will send you one confirmation acknowledging your opt-out and you will not receive additional Program messages. If you want to rejoin the Program later, you may sign up again as described in Section 2.

If you opt out of the Program, you may still receive urgent, non-marketing messages from a Mega Care team member using a personal or dispatch phone number where the message is directly related to a scheduled service call in progress (for example, “I’m five minutes out”).

7. Getting Help — Reply HELP

For help at any time, reply HELP to any Program message. You may also contact us directly:

8. Supported Carriers

The Program is compatible with major U.S. wireless carriers, including but not limited to AT&T, T-Mobile (including MetroPCS), Verizon Wireless, Boost, Cricket, and U.S. Cellular. Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed on all handsets or in all locations, particularly during network outages or in weak-signal areas.

9. Your Mobile Information Is Not Sold or Shared

Mega Care Solutions will not sell, rent, or share your mobile phone number, SMS opt-in status, or SMS consent record with third parties or affiliates for their own marketing or promotional purposes. Information sharing is strictly limited to sub-contracted service providers (for example, our SMS platform provider) who help us deliver the messages you asked for and are contractually prohibited from using your information for anything else.

This restriction is separate from and stricter than the general information-sharing practices described in our Privacy Policy. Where the two disagree on SMS specifically, this SMS Terms section controls.

10. Privacy & Data Retention

Our handling of the personal information you provide when you enroll in the Program is governed by our Privacy Policy. We retain your SMS consent record (the timestamp, method of opt-in, and IP or phone-source metadata) for as long as we reasonably need it to demonstrate compliance with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and carrier requirements, and thereafter as required by our recordkeeping obligations.

11. Program Changes

We may update the Program or these SMS Terms from time to time. Material changes will be communicated by text message or on this page, and continued participation constitutes acceptance of the updated SMS Terms. If you do not agree with a change, reply STOP to opt out.

12. TCPA & Consumer Rights

The Program complies with the Telephone Consumer Protection Act of 1991 (TCPA) and CTIA Messaging Principles & Best Practices. Nothing in these SMS Terms waives your rights under the TCPA, the CAN-SPAM Act, or applicable state consumer-protection or data-privacy laws (including the Texas Data Privacy and Security Act). If you have a concern about how we handle your mobile information, please contact us using the details in Section 7.

13. Contact

Questions about the Program or these SMS Terms? Call (432) 580-6342, email megaaircond@gmail.com, or write to Mega Care Solutions, 1500 N Texas Ave, Odessa, TX 79761.

These SMS Terms are provided for your information and are not legal advice. We recommend you review these terms with your own attorney if you have questions about how consumer protection laws apply to your situation.